Hi, I’m Mandy

A virtual HR Director and founder of HR Refresh. With over 15 years' experience in HR & People Management, I've figured out the strategies that truly work when it comes to creating a happy, high performing team, and tackling problems in the workplace.

I believe that every new employee that joins your company will either help you accelerate your success – or become a blocker to achieving your goals. So, if you don’t have HR support in your business, it’s down to you to figure out how you’ll hire, manage and keep the best + brightest people (and avoid costly mistakes).

But, this isn’t easy!  The law is complex and confusing. People can be tricky and unpredictable. The market is very competitive. Your time is limited.

Me and my small team offer HR + People Management expertise, which is flexible, affordable & convenient.

We work with UK entrepreneurs and small businesses owners, like you, and empower you to hire your first employee and build your dream team. We want you to have the confidence and capability to hire great people, boost performance, manage risk and solve tricky employee issues, like absence and poor performance, when they arise.

We do this by offering 1-1 problem solving sessions, and creating downloadable resources, such as how-to guides, video training and essential HR templates like contracts and policies.

If you’d rather delegate HR tasks, we offer a flexible outsourced HR service, so we take care of your HR for you.

Why I love HR

I’ve always wanted to work in HR. Ever since I can remember! I was greatly inspired by my Dad, who was a small business owner and had a range of challenges with his team members.

I strongly believe that GREAT HR is the key to business success. Research has proven that employees can strongly influence customer satisfaction and profit, in both a positive and negative way.

If you can hire and keep talented people, build a unified team that work together to achieve a common goal, and nip problems in the bud before they get out of hand, you’re going to be winning in business.

My approach to HR is ‘refreshingly different’ and based on what I know works in the real world (not text book answers).

My Experience

  • During my career, I’ve worked for a variety of companies, in very senior HR roles, including Global HR Director for Pearson Technology and Head of HR at Argos.
  • I’ve done pretty much everything from helping hundreds of people be more confident and effective at managing people, improving employee engagement levels, solving complex problems like absence, conflict and poor performance as well as identifying how companies can work more effectively and become more profitable (yes really, that’s the role of a HR Director).
  • I’ve led a team of 25 people myself, so I know first-hand how rewarding, yet challenging people management can be.
  • I have a Masters in HR Management and a degree in Business Studies, and I’m fellows accredited by the CIPD (which basically means I’ve proven myself as an HR Director).

When I’m not working…

You’ll either find me at a coffee shop, at the gym or spending quality time with my friends and family. I’m also a big advocate of flexible working.

We’d love to help you with your HR challenges.

Whether you’re thinking about hiring for the first time or you already have a team in place, we know we can help you.

I want to invite you to join my community. By signing up (it’s free), you’ll get access to some free HR Resources, discounts, invitations to free webinars and more. Click the button below to sign up…

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How I can help

I offer a range of services and resources, designed to help you achieve growth + success faster. What would you like to do today?

Hire your first employee

If you're a start-up or entrepreneur looking to hire your first employee or contractor, we have everything you need to get set up for success, protect your business and avoid costly mistakes.

Build your dream team

We can help you build a talented team who are loyal to you, consistently do their best work and make your customers really happy. And we can advise on any tricky employee issues that get in the way.

Flexible HR Support

If you want to outsource HR, so you have peace of mind and can spend more time growing your business; or you want innovative HR strategies to get ahead of your competitors, we can help