Hi, I’m Mandy

I help small business owners to hire, inspire (and sometimes fire) employees. With over 15 years' experience in HR & People Management, I've figured out the strategies that truly work when it comes to creating a happy, high performing team, and tackling problems in the workplace.

I believe that every new employee who joins your company will either help you accelerate your success – or become a blocker to achieving your goals.

So, if you don’t have HR support in your business, it’s down to you to figure out how to hire, inspire and keep the best + brightest people (and avoid costly mistakes).

But, this isn’t easy!  The law is complex and confusing. People can be tricky and unpredictable. The market is very competitive. Your time is limited.

I work with UK entrepreneurs and small businesses owners, like you, as your virtual HR Director and enable you to create your dream team. solve tricky employee issues and avoid making legal mistakes.

Whether you’re looking to Hire, Inspire or Fire, I can help you get the results you want. I do this through group masterminds, training, creating downloadable Contracts & HR Templates and offering 1-1 HR advice. 

I can also become your dedicated Virtual HR Director, from just 4 hours a month (or help with a one-off project), if you’re looking to outsource HR.

Why I set up HR Refresh

I used to be a corporate high flyer. I spent 12 hours a day, glued to my emails, constantly running to meetings and travelling back and forth from New York. I loved working in HR, but what I realised was I didn’t like was the corporate way of doing HR i.e. the bureaucracy, politics and pointless rules and processes.

So in 2017, I decided to set up HR Refresh with the aim of offering modern HR and people management support to smaller businesses that could really benefit from my HR experience and expertise. Ultimately, a service that’s ‘refreshingly different’ from traditional HR consultancies.

Now I work with amazing companies, in a variety of sectors including Fin-Tech, Charities, Education, Retail and Creatives, in a flexible, affordable and convenient way.

My Experience

  • I have a Masters in HR Management and a degree in Business Studies, and I’m fellows accredited by the CIPD (which basically means I’ve proven myself as an HR Director).
  • During my career, I’ve worked for a variety of companies, in very senior HR roles, including Global HR Director for Pearson Technology and Head of HR at Argos.
  • I’ve done pretty much everything from helping hundreds of people be more confident and effective at managing people, improving employee engagement levels, solving complex problems like absence, conflict and poor performance as well as identifying how companies can work more effectively and become more profitable (yes really, that’s the role of a HR Director).
  • I’ve led a team of 25 people myself, so I know first-hand how rewarding, yet challenging people management can be.

When I’m not working…

You’ll either find me at a coffee shop, at the gym or spending quality time with my friends and family. I’m also a big advocate of flexible working.

I’d love to help you with your HR challenges.

Whether you’re thinking about hiring for the first time or you already have a team in place, I know we can help you.

I want to invite you to join my community. By signing up (it’s free), you’ll get access to some free HR Resources, discounts, invitations to free webinars and more. Click the button below to sign up…

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How I can help you

I offer a range of services and resources, designed to help you build your dream team What would you like to do today?

I want to hire someone

If you're looking to hire an employee or contractor, I have everything you need to get set up for success and avoid making costly mistakes.

I want to fire someone

I provide HR advice to help you deal with tricky employee issues, and if firing someone is unavoidable, i'll help you do it fairly, respectfully and legally

I want to be a great leader

I can help you become a more inspirational leader, so you can build a team that's loyal, respectful and productive. Choose from training, coaching and 1-1 intensives