Hi, I’m Mandy

I'm a flexible HR Director for ambitious businesses. I'm not your typical ‘old school’ HR professional that talks about rules and policies. I'm a forward thinking HR expert that loves to create innovative solutions that add value and work in the modern world.

I believe that every new employee who joins your company will either help you accelerate your success – or become a blocker to achieving your goals.

So, if you don’t have HR support in your business, it’s down to you to figure out how to attract, hire, motivate and keep the best people, and meet your legal obligations to avoid being sued or fined. But, this isn’t easy!  The law is complex and confusing. People can be tricky and unpredictable. You’re busy doing other things. So, the HR stuff can easily fall to the bottom of your list!

Which is where I come in. I work with UK entrepreneurs, small businesses owners, just like you, as a dedicated HR Director, but in a flexible, affordable & convenient way.

If you’re new to my site, then check out my free resources. You can also visit my shop if you want pay-as-you-go HR Advice or downloadable HR Templates, such as Contracts and HR Policies, to save time and avoid costly mistakes. Or if you want ongoing HR support or Leadership Coaching, I’d be delighted to help you.

Why I set up HR Refresh

Having worked as an HR Director for big corporates for most of my career, it was only when I started helping some friends who ran small businesses that I realised how traditional HR consultancies and even ACAS are no longer helpful.

As a small business owner, when you need urgent HR advice, you don’t want to speak to someone in a call centre, that has no real-world experience or never managed a team. And if you only need support on an ad hoc basis, you probably don’t want to sign up to lengthy subscriptions.

So in 2017, I decided to set up HR Refresh with the aim of offering HR support and leadership coaching to smaller businesses that would really benefit from my HR experience and expertise. Ultimately, a personalised service that’s ‘refreshingly different’ from traditional HR consultancies and is based on offering quality HR support in a flexible, affordable and convenient way. A service where you don’t speak to lots of consultants. You always work directly with me.

Now I work with amazing companies, in a variety of sectors including Fin-Tech, Charities, Education, Retail and Creatives and I create downloadable tools and templates to help my clients save time and avoid costly mistakes

My Experience

  • I have a Masters in HR Management and a degree in Business Studies, and I’m fellows accredited by the CIPD (which basically means I’ve proven myself as an HR Director).
  • During my career, I’ve worked for a variety of companies, in very senior HR roles, including Global HR Director for Pearson Technology and Head of HR at Argos.
  • I’ve done pretty much everything from helping hundreds of people be more confident and effective at managing people, improving employee engagement levels, solving complex problems like absence, conflict and poor performance as well as identifying how companies can work more effectively and become more profitable (yes really, that’s the role of a HR Director).
  • I’ve led a team of 25 people myself, so I know first-hand how rewarding, yet challenging people management can be.

When I’m not working…

You’ll either find me at a coffee shop, at the gym or spending quality time with my friends and family. I’m also a big advocate of flexible working.

I’d love to help you with your HR challenges.

Whether you’re thinking about hiring for the first time or you already have a team in place, I know we can help you.

I want to invite you to join my community. By signing up (it’s free), you’ll get access to some free HR Resources, discounts, invitations to free webinars and more. Click the button below to sign up…

Sign Me Up For Free

Want to build your dream team?

Here are a few ways I can help:

Hiring your first employee?

Get my FREE guide, and find out the 10 most IMPORTANT things you need to know before hiring your first employee (and don't make a terrible mistake).

Need some tips & inspiration?

Then join my FREE FB community where I run regular Q&A sessions and share tips & training on a range of topics, to help you build an incredible team.

Avoid making costly mistakes

Being sued by an employee can be very stressful and time-consuming. So, I created a FREE HR Guide which can prevent you from making costly legal mistakes.