Hi, I’m Mandy

I'm a Virtual HR Director for Tech Start-Ups, Small Businesses & Charities in the UK with between 1 and 300 employees. So, whether you're hiring your first employee, looking for affordable HR Support or want to build your dream team, I'd love to help you.

Having worked as an HR Director for big corporates for most of my career, it was only when I started helping some friends who ran small businesses that I realised how traditional HR consultancies and even ACAS are no longer helpful.

As a small business owner, when you need urgent HR advice, you don’t want to speak to an HR Advisor in a call centre, that has no real-world experience or never managed a team. And if you only need support on an ad hoc basis, you probably don’t want to sign up to lengthy subscriptions.

So in 2017, I decided to set up HR Refresh with the aim of offering modern HR support to smaller businesses & Charities. I wanted to offer a personalised service, where you always work directly with me and receive dedicated, personal support.

Over the years I’ve worked with a range of clients which include The Roundhouse, YMCA England & Wales, CopoFi, Yuvoh, Parkers Garage, Lokulus, Team Hen, Coventry Scale Ltd, Purity Beauty, George Williams College, Fubra and many more, which some great success stories.


Why work with me?

I have a Masters in HR Management and a degree in Business Studies, and I’m fellows accredited by the CIPD (which basically means I’ve proven myself as an HR Director).

During my career, I’ve worked for a variety of companies, in very senior HR roles, including Global HR Director for Pearson Technology and Head of HR at Argos.

I’ve done pretty much everything from helping hundreds of people be more confident and effective at managing people, improving employee engagement levels, solving complex problems like absence, conflict and poor performance as well as identifying how companies can work more effectively and become more profitable (yes really, that’s the role of a HR Director).

I’ve led a global team of 25 people myself, so I know first-hand how rewarding, yet challenging people management can be and how lonely it can be when you’re the boss.


How I can help

  • If you’re thinking about hiring your first employee – then you should start with my book called How to Hire your First Employee, available on Amazon. This takes you step by step through the hiring process.
  • If you’re ready to hire, then the Ultimate Hiring Toolkit is what you need, which includes a range of valuable tools and templates, such as an Employment Contract, Employee Handbook and a range of New Joiner Forms.
  • If you want Employment Contracts or HR Policies, then I have a range to choose from. They are all downloadable and 100% legally compliant and come with instructions to personalise them for your business.
  • If you’ve already got a team, and need some HR Advice on an ad hoc basis, then check out my 1-1 HR Advice service, which is pay-as-you-go.
  • If you want to outsource an HR Project as a one off, then I can help with that, for example recruitment, managing a grievance etc.
  • If you need ongoing HR support on a monthly basis, then check out my HR Monthly Retainer service, which starts from 7 hours per month. I’ll be your dedicated Virtual HR Director, where I can work from your office or mine at the fraction of the price of hiring someone.

When I’m not working…

You’ll either find me at a coffee shop or spending quality time with my friends and family. I’m also a big advocate of flexible working.

I’d love to help you with your HR challenges.

Whether you’re thinking about hiring for the first time or you already have a team in place, I know I can help you.

I want to invite you to join my community. By signing up (it’s free), you’ll get access to some free HR Resources, discounts, invitations to free webinars and more. Click the button below to sign up…

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How I can help you

Choose from the following options:

I need help with hiring

I'm a small business owner looking for help with the hiring process, including advertising my job, interviewing and putting in place robust employment contracts.

I want the HR Essentials

I'm a CEO/Office Manager/Operations Manager, with a team of 2-50 people. I'm looking for the HR Essentials including Contracts, HR Policies, Checklists, Letter Templates and Training.

I want HR Support for my business

I'm looking for some urgent HR Advice, or to have a dedicated HR professional as part of my team to help me grow or transform my business and team culture, from just 7 hours per month.