Inspire your team!

Get Educated

Get Empowered

Get Equipped

Take a moment and imagine a world where you could…

Intrigued? Let me tell you a bit more about how I can help you.

My name’s Mandy

I work as a Virtual HR Director for UK businesses & Charities that have 1 – 250 employees. Essentially, I’m your dedicated go-to HR person, that’s part of your team, at a fraction of the cost it would take to hire someone. I offer DIY HR Toolkits, Pay as you HR Advice & Projects, plus monthly retainers to create your dream culture and team.

My success stories

Saved my client £40,000 in one month, simply by identifying duplication in roles
Reduced employee turnover by 25%, by identifying the root cause of the issue
Transformed a dysfunctional leadership team into one that was thriving
Designed a management training programme which got 100% positive feedback
Raised a business owners confidence in managing people from 4/10 to 9/10 in just 6 weeks

Choose from

I want the HR Essentials
From just

My HR Essentials Toolkit is perfect for businesses with 1-20 employees looking for affordable HR Support, including How-To Guides, Templates and Training.

I need some urgent HR Advice
From just

Perfect if you want urgent, pay-as-you-go HR Advice. Book a date and time online and let me help you with issues such as absence, poor performance and redundancies!

I want to outsource HR
From just

Perfect for ambitious Tech Startups, Small Businesses or Charities with 5-250 employees wanting dedicated HR support for either a one-off project or an ongoing monthly basis.


Who I work with

  1. Tech Start Ups

    I help Tech Start-Ups get the HR foundations right, like Contracts, HR Process & Policies, but I also add value by getting your team culture and structure right for fast-growth and success.

  2. Charities

    I bring modern HR Strategies to ambitious Charities that want to become a great place to work. This includes HR Audits and initiatives to boost performance, in line with Charitable Objectives.

  3. Small Businesses

    As an experienced HR Director, I can help with everything from Hiring to Firing. So whether you need help with a tricky team member, new benefits scheme or an HR Audit, I can help.

Kind Words

Mandy is one of the very best HR professionals I have had the pleasure to work with. She is professional, committed, smart and creative.

Tom Glover, Communications Director

The key to Mandy's success lies in the fact that she really cares about people. What shines through is her kindness and respect for others.

Anna Evans, Pearson

I would absolutely recommend Mandy and HR Refresh. She certainly made my experience hassle free, easy and affordable

Tom Marren, Managing Director - Coventry Scales

It can be hard running a business on your own and having HR support on your side is not always the first investment you think of but working with Mandy is worth every penny.

Jessica Rose, Founder of London Jewellery School

Mandy is precise, thoughtful and innovative. She never shies aways from hard problems or conversations.

Genevieve Shore, Director

After I spoke to Mandy I felt like a weight had been lifted from my shoulders. I would highly recommend this service to any small business owner

Lee Wood, MD - Sound Publishing

We would highly recommend HR Refresh for the professionalism and thorough service and care in supporting our business and providing valuable guidance

Mark Bradley, NFEx Markets


Below you'll find answers to the questions we get asked the most

  • Who do you work with?

    I work mostly with entrepreneurs and small business owners (with up to around 300 employees). However, I also provide support to other HR professionals, PA’s, Operations Managers & Office Managers. 

  • Do you offer one-off HR Projects?

    Yes, subject to my availability. Get in touch and let me know what you’re looking for and I’ll see if I can help. Please do email me at or give me a call on 07713931034. 

  • Are you qualified in HR & People Management?

    Yes. I have a degree in HR, a masters in HR & Employment law and I’m FCIPD qualified (which is the highest level you can get). I have led global teams of around 25 people.

  • Who are your clients?

    I don’t like to publicly name all my clients, when they’ve come to me for confidential advice. But here’s a few; Numero, Roundhouse, YMCA England & Wales, Fubra, Yuvoh, London Jewellery School, Team Hen, Coventry Scale and many More! 

  • Where are you located?

    I’m based in Milton Keynes, however I travel regularly to London – which is 30 minutes away on the train. However, I also work virtually with some of my clients which means that I can provide support to most UK businesses. 

  • Can I book a free consultation?

    Yes, of course. If you’re looking for something specific or you have any questions about what I can offer, you are welcome to book in a free consultation, request a quote via the contact page or email me:

  • Can I read more about your career history?

    Yes absolutely. Before I set up HR Refresh, I worked as Head of HR for Argos, and before that as a Global HR Director at Pearson. You can take a look at the About page, or view my LinkedIn profile, which is here.

  • How do I join your free community?

    My FB community is called Hire, Fire & Inspire. It’s a place to ask me quick questions on any topic relating to HR and People Management and get my tips and strategies. You can join here.