Terms of Engagement

The following terms apply to all engagements with HR Refresh Ltd.

Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of our website (www.hrrefresh.co.uk) or upon your first interaction with us, via phone, face-to-face, joining our Facebook group or webinar.

If you do not agree to be bound by these terms and conditions, you should cease engagement with HR Refresh immediately and stop using the HR Refresh Website.

Governing law

Our products and services are created in accordance with the laws of England and you are required to comply with these laws. We will not be liable for any loss, damage or cost arising from our compliance with statutory or regulatory obligations.

Laws in other countries may differ and therefore our products and services and therefore may not be suitable. It is your responsibility to read the full product descriptions before purchase.

Confidentiality

Communication between us is confidential and we shall take all reasonable steps to keep confidential your information except where we are required to disclose it by law. Unless we are authorised by you to disclose information on your behalf this undertaking will apply during and after this engagement.

We may, on occasions, subcontract work on your affairs to other professionals. The subcontractors will be bound by our client confidentiality terms.

HR Refresh Ltd reserves the right to mention that you are a client. As stated above, we will not disclose any confidential information.

In addition, we also reserve the right to use you as a case study for the HR Refresh community, on the condition that we protect your identify and do not disclose names or company names.

Employment status

It is agreed that HR Refresh Ltd and its employees are independent contractors and not employees of your business. Neither party may act as an agent for or make a commitment on behalf of the other party.

Quality of work

We work hard to maintain an exemplary level of service at all times. Every effort is made to ensure that the information provided on this site is accurate and up to date, but no legal responsibility is accepted for any errors, omissions or misleading statements.

If at any stage you feel that you have not received the quality of service you were expecting, please contact Mandy Hamerla.

Reliance on advice

HR Advice given orally is not intended to be relied upon unless confirmed in writing. Therefore, if we provide oral advice (for example during a meeting or telephone call) and you wish to be able to rely on that advice, you must ask for the advice to be confirmed by us in writing. Nothing on this website or social media pages entails “legal advice”.

Disclaimer

The information contained on this Website or our social media sites and the resources available for download through this website is not intended as, and shall not be understood or construed as, legal advice.

We have done our best to ensure that the information provided on this Website and the resources available for download are accurate and provide valuable information. Regardless of anything to the contrary, nothing available on or through this Website should be understood as a recommendation that you should not consult with a lawyer to address your particular information.

Template documents and self-help guides are by their nature inherently risky as they have not been drafted with your particular circumstances in mind. However, the vastly reduced price of a template document compared to a bespoke document reflects that risk and will protect your business more than not having any document in place. We will not be liable for any matter arising out of your use of our templates. The tools and templates are relevant to English law only and are not suitable for any business governed by the laws of another jurisdiction. If you decide to tailor any HR/legal templates, you do so at your own risk and HR Refresh accepts no liability for the incorrect use/completion of forms or documents. We always encourage you to seek professional HR/legal advice before making changes.

Limitation of liability

We will provide services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses caused by negligence or wilful default.

However, to the maximum extent permitted by law, we will not be responsible for any losses, damages, costs, expenses or penalties where you or others supply incorrect or incomplete information, or fail to supply any appropriate information or where you fail to act on my advice, instructions or respond promptly to communications from HR Refresh Ltd.

We cannot be held liable for any claims or actions of your employees. And we will not be held liable for any incidental, indirect, consequential, punitive or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, loss of reputation, goodwill, data, information, income, anticipated savings or business relationships.

Where any damage or loss is suffered by you which HR Refresh Ltd would be joint and several liable with any third party(ies), you agree that the extent to which that damage or loss will be recoverable by you from HR Refresh, will be in proportion to our contribution to the damage or loss and will not be increased because of your inability to recover from any third party(ies); or any limitation of liability which you have agreed with any third party(ies). 

Limitation of liability in relation to third parties

All documents and advice that we provide to you are for your sole use and not for any third party, unless we have expressly agreed in writing that a specified third party may use our documents or rely on our advice. I will accept no responsibilities to third parties for any aspect of our professional services for work that is made available to them by you.

You agree to indemnify us and our partners, consultants and employees in respect to any claim (including, but not limited to, any claim for negligence) arising out of any unauthorised disclosure by you or by any person for whom you are responsible, of our advice and opinions, whether in writing or otherwise.

This indemnity will extend to the costs of defending any such claim, including payment at our usual rates for the time we spend defending it.

Insurance

It is your responsibility to ensure you have adequate insurance in place, specifically employer’s liability insurance, which protects you against the cost of compensation claims arising from employee illness or injury, sustained as a result of their work for you. HR Refresh cannot be held liable for any claims or actions of your employees. 

Intellectual property rights

HR Refresh Ltd will retain all copyright in any document prepared by us during the course of this engagement, save where the law specifically provides otherwise.

Copyright

You agree that you will not systematically copy Free or Paid Content from our Website with a view to compiling any form of comprehensive collection, selling, making a profit or using it for any purpose that competes with HR Refresh Ltd. compilation, directory or database under any circumstances. 

Privacy & data protection

HR Refresh is committed to protecting your privacy and your data. Please see our privacy policy for more details (https://www.hrrefresh.co.uk/privacy-policy/), including how we store and use data about our clients in accordance and compliance with the United Kingdom data protection law.

Complaints

We are committed to providing outstanding services. However, should there be any cause for complaint please contact Mandy Hamerla. We agree to look into any complaint carefully and promptly and do everything reasonable to put it right.

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