Looking for HR support? This way ↓




Take a moment and imagine a world where you could…

Intrigued? Let me tell you a bit more about what I can offer you.

My name’s Mandy

With over 15 years’ experience in HR & People Management, I’ve figured out the strategies that truly work when it comes to creating a happy, high performing team, and tackling problems in the workplace. I work as a part-time HR Director (from 1 day a month) for small businesses that want to hire, manage & motivate people, brilliantly, and avoid costly mistakes. I have a small team and together we offer pay as you go advice and a range of ‘done for you’ HR services.

Typical problems we solve

Identify why our business is under-performing
Help me protect the business from employment tribunal claims
Tell me why I'm not attracting great people to work for me
How can I build my dream team and exit my toxic employee
My team are leaving me! Help me reduce employee turnover
How I can motivate my team and get them to work better together?
My team structure isn’t working for me anymore – help me build a better one

There are 3 ways you can work with me

Virtual 1-1 HR Advice
For just

Looking for urgent HR advice that’s friendly, affordable and convenient, to help you solve an employee issue that’s draining your time and energy?

Outsource HR Tasks
From just

If you want to outsource HR, so you can spend more time growing your business; or you want game-changing HR strategies, we can help

Mentoring Programme
For just

This 12-week programme is designed to empower, educate and equip you with the skills + techniques to feel confident managing your team


What you can expect

  1. Modern HR

    We seek new and creative ways to solve problems, using my ‘real world’ experience. I'm friendly + straight-talking. We don't use HR jargon that our customers won’t understand.

  2. Integrity

    We're committed to the highest standards of ethical conduct and strict client data confidentiality. We believe in treating employees like adults, with great communication and respect.

  3. Energy & Pace

    We appreciate that my customers are busy and want answers immediately, so we aim to respond as quickly as possible. We have a can-do attitude and positive vibes that gets results.

If you're looking for how-to guides, time-saving tools and templates, employment contracts and policies, then take a look in my shop.

Kind Words

Mandy is one of the very best HR professionals I have had the pleasure to work with. She is professional, committed, smart and creative.

Tom Glover, Communications Director

The key to Mandy's success lies in the fact that she really cares about people. What shines through is her kindness and respect for others.

Anna Evans, Pearson

Mandy is precise, thoughtful and innovative. She never shies aways from hard problems or conversations.

Genevieve Shore, CIO

I would absolutely recommend Mandy and HR Refresh. She certainly made my experience hassle free, easy and affordable

Tom Marren, Managing Director - Coventry Scales

After I spoke to Mandy I felt like a weight had been lifted from my shoulders. I would highly recommend this service to any small business owner

Lee Wood, MD - Sound Publishing

We would highly recommend HR Refresh for the professionalism and thorough service and care in supporting our business and providing valuable guidance

Mark Bradley, NFEx Markets

I would highly recommend Mandy, who has been a phenomenal source of support

Carly Nair, Splendiferous Marketing


Below you'll find answers to the questions we get asked the most

  • Who do you work with?

    I work mostly with entrepreneurs and small business owners (with up to around 300 employees). However, I also help people with HR responsibility (including HR professionals, PA’s, Operations Managers & Office Managers). 

  • What is virtual HR?

    Virtual HR means we provide HR support remotely, usually via phone, video or email. This helps to keep costs down for you and means you don’t have to worry about finding us a desk. However, we do travel to see our clients when needed. 

  • How many people work for HR Refresh?

    We are a team of 4 experienced and qualified HR professionals based in (or near) to Milton Keynes, which includes me (HR Director), plus a Virtual HR Manager, HR Assistant & Training Manager. 

  • Who are your clients?

    We don’t like to publicly name our clients, when they’ve come to us for confidential advice. But they include Solopreneurs across many industries, tech start-ups, charities, retailers and manufacturers. Ask us if you want details. 

  • Where are you located?

    We are based in Milton Keynes, which is 30 minutes on the train to London. However, because most of our services are virtual, it does mean that we can provide support to most UK businesses. 

  • Can you help with a one-off project?

    Yes, we can help you with HR Projects. Please get in touch to let me know what you’re looking for and want to achieve, your timeframe and your budget. I’ll provide a quote based on what you need. 

  • Can I increase or decrease my hours if needed?

    Generally, we would agree a set number of hours each month. If you wanted to reduce your hours, it’s just 30 days’ notice. If you want to increase them for just one month, because you have additional work then I will do my best to accommodate your request.

  • Do you offer HR software?

    We don’t personally build software. However we know the best HR systems out there and can help you steer clear of the ones that are clunky and poorly designed. We can help you choose one that will add value to your business and reduce admin.